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GDPR

Last updated on 4 January, 2023

Learn more about what data is collected and how it is processed or shared with any third party, if at all.

Our Promise

All key people are aware of the GDPR and its requirements. All our employees are trained to handle the personal data of our users in-line with GDPR guidelines. We collect usage data only if users consent. We collect diagnostic data only if users consent. Users can withdraw consent to marketing emails. Our end-user license agreement is transparent and easy to understand. We only collect data that is needed to serve our users. Users can access, edit, request to export, and request to delete personally identifiable data from our servers. We have appropriate security measures to prevent data from being lost, stolen, or disclosed to unauthorized people. We have procedures to inform our affected parties within 72 hours of becoming aware of any breach. All data collected and stored are encrypted in transit and at rest.

Personal information we collect and how we process or share

Email We collect email addresses for authentication and identification purposes. If users give permission, we use the emails for our marketing campaigns. We share the emails with our third-party payment processors and also to the third-party customer support software that is GDPR compliant. Users can update their email from app settings. Name We collect names for billing and customer support purposes. We share the names with our third-party payment processors and the third-party customer support software that is GDPR compliant. Users can update their names from app settings. If removed or the wrong name is provided, payment may not be processed in some cases, depending on your location, and the subscription may be halted. Credit Card Information We collect credit card information for subscription billing. We do not hold the credit card information on our servers. We share this directly with our third-party payment processor, which is GDPR compliant. The user can modify this information. API keys When users add their exchange API keys, we store them on our servers. The keys are encrypted in transit and at rest. These keys are essential to how the app works. Without these keys, the app can’t function as it won’t be able to connect to a user’s exchange account. Users can update or delete this data at any time. We do not share API keys with any third party. Not everyone at HyperTrader has access to the encrypted database that stores the API keys. IP Addresses We collect IP addresses during authentication to maintain an audit trail for security purposes. We also use IP addresses for MFA purposes. IP addresses are not shared with any third party. System default language We collect users’ default language settings in the operating system. This helps our customer support software to automatically use AI translators for a smoother customer support experience in customers’ native language. Language information is shared with a third-party customer support software provider that is also GDPR compliant. Diagnostic data we collect and how we process or share We collect the following data when automatically sending crash reports and debug information from the app to a third-party GDPR-compliant provider. Users have full control to allow or deny the automatic collection of the diagnostic data. Diagnostic data is always anonymous. List of features that caused the issue App version Device type Device family OS name OS version CPU usage Process memory info System memory info Blink memory info Heap statistics The above data points are automatically collected when you report a bug from the app. Usage data we collect and how we process or share Users have full control to allow or deny the automatic collection of the usage data. Usage data is always anonymous. We collect usage data to understand user behavior and interactions with the app. It helps us make decisions for improving user experience and making new feature decisions at times. We may collect the following information, which is completely anonymous – User flow from one screen to another User interactions with features and various preferences and settings. We share this anonymous usage information with a third-party analytics provider that is GDPR compliant.

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HyperTrader app is distributed by HyperTrader Global Ltd, a Seychelles IBC and wholly-owned subsidiary of HyperTrader Inc., a Delaware C-corporation.

HyperTrader is not a broker or exchange. We do not provide any brokerage or advisory services. HyperTrader provides tools for trading, and any loss due to the use of the tools is the users’ responsibility. This is not an offer, solicitation of an offer or advice to buy or sell securities or cryptocurrencies or open a brokerage account or cryptocurrency account. Investment in cryptocurrencies is subject to market risks. All the non-HyperTrader brand names and logos mentioned on this website are the property of their respective owners. HyperTrader is a registered trademark of HyperTrader Inc.

Conditional orders have increased risk due to their reliance on trigger processing, market data, and other internal and external systems like an exchange. Such orders are not sent to the market until specified conditions are met. During that time, system outages with downstream technologies or exchanges may occur. Furthermore, exchanges may impose controls on conditional orders to limit erroneous trades triggering downstream orders. HyperTrader or its subsidiaries may not always be aware of such changes to external controls immediately, leading to some conditional orders not being executed. As such, you need to monitor your conditional orders for reasonability. Conditional orders are “Not Held” orders whose execution instructions are on a best-efforts basis upon being triggered.

Furthermore, conditional orders may be subject to the increased risks of stop orders and market orders outlined above. Given the increased potential risk of using conditional orders, you agree that HyperTrader and its subsidiaries cannot be held responsible for losses, damages, or missed opportunity costs associated with market data problems, systems issues, and user errors, among other factors. By using conditional orders, you understand and accept the risks outlined above.

You should know that using or granting any third-party access to your account information or placing transactions in your account at your direction is solely at your risk. HyperTrader does not warrant against loss of use or any direct, indirect, or consequential damages or losses to you caused by your assent expressed or implied, to a third party accessing your account or information, including access provided through any other third-party apps, systems, or sites.

All investments involve risk, and the past performance of a security or financial product does not guarantee future results or returns. Keep in mind that while diversification may help spread risk, it does not assure a profit, or protect against the loss, in a down market. There is always the potential of losing money when you invest in securities or other financial products. Investors should consider their investment objectives and risks carefully before investing.

Cryptocurrency is highly speculative in nature, and involves a high degree of risks, such as volatile market price swings, market manipulation, flash crashes, and cybersecurity risks. Cryptocurrency is not regulated or is lightly regulated in most countries. Cryptocurrency trading can lead to significant, immediate, and permanent loss of financial value. You should have appropriate knowledge and experience before engaging in cryptocurrency trading.

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