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Troubleshooting

I can’t view my Balances, Orders, or Trades
Binance Error Codes
No notifications or notification sound on Windows
Email Authentication Code Not Delivered
Resize Preference does not Save
The app is uninstalled after Auto Update
How to Reset 2FA
I can’t see my Breakeven Indicator
Logged in using the wrong Email Address

The app is uninstalled after Auto Update

Some Windows 10 users see the problem where the app is uninstalled or removed while it is auto-updating. This happens only when the app is installed for all users on the machine. If you go with the default option of installing for just the current user, this problem doesn’t happen.

We have yet to identify the bug, but this is a workaround.

So if your app was uninstalled by itself while auto-updating, download the latest copy from here and install it again. But this time, go with the default as shown in the image below.

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Conditional orders have increased risk due to their reliance on trigger processing, market data, and other internal and external systems like an exchange. Such orders are not sent to the market until specified conditions are met. During that time, system outages with downstream technologies or exchanges may occur. Furthermore, exchanges may impose controls on conditional orders to limit erroneous trades triggering downstream orders. HyperTrader or its subsidiaries may not always be aware of such changes to external controls immediately, leading to some conditional orders not being executed. As such, you need to monitor your conditional orders for reasonability. Conditional orders are “Not Held” orders whose execution instructions are on a best-efforts basis upon being triggered.

Furthermore, conditional orders may be subject to the increased risks of stop orders and market orders outlined above. Given the increased potential risk of using conditional orders, you agree that HyperTrader and its subsidiaries cannot be held responsible for losses, damages, or missed opportunity costs associated with market data problems, systems issues, and user errors, among other factors. By using conditional orders, you understand and accept the risks outlined above.

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Cryptocurrency is highly speculative in nature, and involves a high degree of risks, such as volatile market price swings, market manipulation, flash crashes, and cybersecurity risks. Cryptocurrency is not regulated or is lightly regulated in most countries. Cryptocurrency trading can lead to significant, immediate, and permanent loss of financial value. You should have appropriate knowledge and experience before engaging in cryptocurrency trading.