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Troubleshooting

  • I can’t view my Balances, Orders, or Trades

  • Binance Error Codes

  • No notifications or notification sound on Windows

  • Email Authentication Code Not Delivered

  • Resize Preference does not Save

  • The app is uninstalled after Auto Update

  • How to Reset 2FA

  • I can’t see my Breakeven Indicator

  • Logged in using the wrong Email Address

The app is uninstalled after Auto Update

Some Windows 10 users see the problem where the app is uninstalled or removed while it is auto-updating. This happens only when the app is installed for all users on the machine. If you go with the default option of installing for just the current user, this problem doesn’t happen.

We have yet to identify the bug, but this is a workaround.

So if your app was uninstalled by itself while auto-updating, download the latest copy from here and install it again. But this time, go with the default as shown in the image below.

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