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Troubleshooting

  • I can’t view my Balances, Orders, or Trades

  • Binance Error Codes

  • No notifications or notification sound on Windows

  • Email Authentication Code Not Delivered

  • Resize Preference does not Save

  • The app is uninstalled after Auto Update

  • How to Reset 2FA

  • I can’t see my Breakeven Indicator

  • Logged in using the wrong Email Address

Resize Preference does not Save

In some instances, users cannot save their resize preference after closing the HyperTrader app by pressing the x button. As a workaround, please follow the instructions below for the correct OS system:

macOS

When you click on the x button in macOS, it doesn’t completely kill the app. This is macOS behavior, and we can’t do much about it. What you need to do to make it work is, to resize your window and then press cmd+Q, which will quit the app completely and then will remember your window size when you relaunch the windows again.

Windows OS

What you need to do to make it work is, to resize your window and then press Alt+F4, which will quit the app completely and then will remember your window size when you relaunch the windows again.

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