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Troubleshooting

I can’t view my Balances, Orders, or Trades
Binance Error Codes
No notifications or notification sound on Windows
Email Authentication Code Not Delivered
Resize Preference does not Save
The app is uninstalled after Auto Update
How to Reset 2FA
I can’t see my Breakeven Indicator
Logged in using the wrong Email Address
Uninstalling & reinstalling the HyperTrader app

I can’t view my Balances, Orders, or Trades

There are three solutions to this issue:

The first solution is to ensure that when selecting your trading pair from the search field, you are also selecting the correct exchange. If you select a trading pair from an exchange where your API keys are not set up, you will not see any balance or order/trade data. See below for ways to double-check the exchange you have selected:

Screenshot 2023-01-26 at 1.26.27 PM.png

Second solution: Make sure “view orders in the chart” is enabled from the status bar; see below (circled in red):

Screenshot 2023-01-26 at 1.28.16 PM.png

Third, when a user has not been active for a certain time, HyperTrader’s security token will expire and log the user off. In this case, the user must log back in with their existing email and new token.

When the user has logged back in, they will notice that they cannot view balances or any order/trader history. To rectify this, the user needs to select their trading account by going to the trading tab and selecting their trading account in the upper right corner; see below:

Screenshot 2023-01-26 at 1.30.06 PM.png

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HyperTrader is not a broker or exchange. We do not provide any brokerage or advisory services. HyperTrader provides tools for trading, and any loss due to the use of the tools is the users’ responsibility. This is not an offer, solicitation of an offer or advice to buy or sell securities or cryptocurrencies or open a brokerage account or cryptocurrency account. Investment in cryptocurrencies is subject to market risks. All the non-HyperTrader brand names and logos mentioned on this website are the property of their respective owners. HyperTrader is a registered trademark of HyperTrader Inc.

Conditional orders have increased risk due to their reliance on trigger processing, market data, and other internal and external systems like an exchange. Such orders are not sent to the market until specified conditions are met. During that time, system outages with downstream technologies or exchanges may occur. Furthermore, exchanges may impose controls on conditional orders to limit erroneous trades triggering downstream orders. HyperTrader or its subsidiaries may not always be aware of such changes to external controls immediately, leading to some conditional orders not being executed. As such, you need to monitor your conditional orders for reasonability. Conditional orders are “Not Held” orders whose execution instructions are on a best-efforts basis upon being triggered.

Furthermore, conditional orders may be subject to the increased risks of stop orders and market orders outlined above. Given the increased potential risk of using conditional orders, you agree that HyperTrader and its subsidiaries cannot be held responsible for losses, damages, or missed opportunity costs associated with market data problems, systems issues, and user errors, among other factors. By using conditional orders, you understand and accept the risks outlined above.

You should know that using or granting any third-party access to your account information or placing transactions in your account at your direction is solely at your risk. HyperTrader does not warrant against loss of use or any direct, indirect, or consequential damages or losses to you caused by your assent expressed or implied, to a third party accessing your account or information, including access provided through any other third-party apps, systems, or sites.

All investments involve risk, and the past performance of a security or financial product does not guarantee future results or returns. Keep in mind that while diversification may help spread risk, it does not assure a profit, or protect against the loss, in a down market. There is always the potential of losing money when you invest in securities or other financial products. Investors should consider their investment objectives and risks carefully before investing.

Cryptocurrency is highly speculative in nature, and involves a high degree of risks, such as volatile market price swings, market manipulation, flash crashes, and cybersecurity risks. Cryptocurrency is not regulated or is lightly regulated in most countries. Cryptocurrency trading can lead to significant, immediate, and permanent loss of financial value. You should have appropriate knowledge and experience before engaging in cryptocurrency trading.